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Terms and Conditions

The following terms and conditions shall apply to all orders placed with CW Dental Lab. All terms and conditions are subject to change at any time and will be published on our website at www.cwdental.com.au. Any orders or instructions received by CW Dental Lab shall be construed as an acceptance of the terms and conditions for the supply of goods [and services] provided by CW Dental Lab. Upon acceptance of these terms and conditions by the customer, the terms and conditions are binding and can only be amended with the written consent of CW Dental Lab.

Terms and Conditions
  • These are the terms and conditions of CK Family Pty Ltd trading as CW Dental Lab;
  • CW Dental Lab reserves the right to add to, delete, or change these terms at any time. Any changes to our terms and conditions will be published on our website at www.cwdental.com.au.
Case Acceptance
  • CW Dental Lab provides high quality dental laboratory products and services to dental practitioners.
  • CW Dental Lab reserves the right to decline an order;
  • Any instruction received from the Customer for the supply of goods or services shall constitute acceptance of these terms and conditions;
  • Any restoration must be inserted by a licensed practitioner.
Price and Payment
  • Prices for the goods will be stated in a price list provided by CW Dental Lab to the Customer;
  • Prices are subject to change without notification at the sole discretion of CW Dental Lab;
  • Prices quoted are exclusive of any goods and service tax, and any other applicable taxes;
  • Invoices are due in full on the 7th of the Statement month. Statements are sent on the 1st of the calendar month;
  • An overdue balance will incur interest of 1.5% per month or the maximum allowable by law;
  • CW Dental Lab will accept payment via credit card, direct deposit or cheque;
  • All credit cards accepted. Visa/Mastercard attracts a 1.5% surcharge and AMEX attracts a 1.9% surcharge;
  • Credit card surcharges may change at any time;
  • CW Dental Lab reserves the right to hold case work if the Customer’s account falls overdue;
  • CW Dental Lab may provide credit to the Customer but reserve the right to request payment in advance;
  • Credit can be withdrawn by CW Dental Lab at any time;
  • If accounts are not paid in full, CW Dental Lab reserves the right to take action to recover from you any amounts due and unpaid, including interest (if applicable). You agree to indemnify CW Dental Lab in full for any and all costs incurred by us in the recovery of unpaid amounts from you in respect of your account. Costs include, but are not limited to, debt collection costs, legal costs and court costs;
  • Any product that has been supplied by CW Dental Lab to you remains the property of CW Dental Lab until the product is paid and you agree to return any product which has not been paid for in full to us if we request you to do so.
Collection and Delivery
  • CW Dental Lab provides a courier service to and from our laboratory;
  • Shipping fees vary by location and type of shipping service required by the Customer;
  • Customer can request a quotation on the cost of shipping at the time of opening an account;
  • CW Dental Lab takes no responsibility for work that is damaged, delayed or lost in transit;
  • The Customer takes responsibility of packaging casework for safe travel to CW Dental Lab;
  • The Customer takes the responsibility to ensure their premises are accessible and open for couriers to collect casework;
  • Any costs arising from a collection deemed futile due to casework not being ready to travel or the premises are closed, after a collection request is made will be borne by the Customer.
Turnaround Times
  • Normal turnaround times for case work are between 2 and 10 in-lab days, depending on the product. This is based on the assumption that all materials and information required for successful completion is provided to CW Dental Lab at the time of case submission;
  • If CW Dental Lab requests more information from the Customer, the Customer accepts that delays may be incurred if not be answered in a timely manner;
  • If CW Dental Lab requests new impressions or materials from the Customer, delays will occur;
  • Cases may take longer than the standard turnaround time where there are technical queries from CW Dental Lab technicians, potential problems to discuss, or where photographs are requested by the customer;
  • Complex casework and implant cases may take longer to manufacture;
  • Case work may take longer than 10 in-lab days due to factors beyond the control of CW Dental Lab.
Medical Advice
  • CW Dental Lab will discuss the sale, delivery and properties of the goods with the customer via email, telephone and in person;
  • The customer acknowledges that such discussions are limited to the properties and characteristics of the goods generally and do constitute any representation, recommendation, advice or warranty by CW Dental Lab and that CW Dental Lab does not take any responsibility for advising on the suitability of any product (including the goods) or any treatment for any patient whatsoever. Nothing transmitted in the course of such discussions shall constitute the establishment of a doctor-client-patient relationship between CW Dental Lab and any other person;
  • The customer agrees and acknowledges that, aside from the warranty, CW Dental Lab does not accept any responsibility or liability for loss and damage, whether arising directly or indirectly, and including indirect and consequential losses, arising out of or in connection with the manufacture, sale, delivery or use of any goods to or by the customer or any third party;
  • The customer is responsible for deciding on the suitability of the work for the patient;
  • In no event shall CW Dental Lab be liable to any patients of client for any damages resulting from any use of any restoration or otherwise;
Warranty and Guarantee
  • CW Dental Lab offers a five-year warranty on fixed crown and bridge restorations from date of dispatch to the Customer;
  • CW Dental Lab guarantees our works are defect free. It is guaranteed to fit the provided model and to be constructed to the specification set out by the prescription form;
  • A one-year warranty on removable restorations, splints and sleep devices from the date of dispatch to the Customer;
  • All other appliances are warranted for a period of ninety days from the date of invoice;
  • CW Dental Lab will replace the product to the original specification for any defects that may occur as a result of the manufacturing process;
  • Cost of shipping of repair or replacement of goods will be invoiced to the Customer if CW Dental Lab determines case failure has not been caused by a defect in the manufacturing process;
  • Warranty is void for removable prosthetics that are made without a try-in/setup procedure. CW Dental Lab is not responsible for any additional costs or fees associated with adjustments, repairs and replacement of dental devices;
  • CW Dental Lab does not warrant that such devices are fit for purpose and if such disclaimer is not permitted by law, the duration of any implied warranty is limited to ninety days from date of invoice;
  • If a new impression is requested by CW Dental Lab, but is instructed to proceed without the new impression, the warranty shall be void. Remakes will be completed at full cost;
  • The original restoration must be returned for inspection to be eligible for warranty;
  • If the original restoration is returned due to any major faults/defects caused by CW Dental Lab and the customer decided not to proceed with a new product, CW Dental Lab will provide a credit or refund where applicable. The customer will need to contact CW Dental Lab to discuss the issues before making the payment; and
  • The warranty, guarantee, and refund policy as set out above does not operate to exclude statutory warranties available under Australia Consumer Law (ACL). To the extent that there is any conflict with the requirements of ACL then the provisions of ACL shall prevail.
Exclusions
  • The following is not covered under our warranty:
    • Cash refunds for any product;
    • Costs incurred for the removal or insertion of any product;
    • Remakes due to an accident, neglect, abuse, failure of supportive tooth structure or tissue structures, improper adjustments or poor dental hygiene;
    • Restorations partially or wholly fabricated by any other laboratory other than CW Dental Lab;
  • This warranty is in lieu of and supersedes all other warranties, whether expressed or implied, and may not be modified by any agent, employee or representative of CW Dental Lab.
Remakes Policy
  • There will be an additional charge for semi or high noble metals used in the remake;
  • If new implant componentry is required for a remake this will incur an additional charge;
  • If CW Dental Lab deem that the damage of the warranted case has not been caused by the manufacturing process, they have the right to void the warranty;
  • If an account is overdue, CW Dental Lab will not process the remake until the account is rectified;
  • CW Dental Lab reserves the right to charge of 50 – 100% of a case value for a remake based on the following factors:
    • A remake is requested after the lab deemed the provided case materials incomplete and/ or unsatisfactory and customer elects to proceed with the completion of the case without making any adjustment, refuses a try-in, or does not supply the requested materials;
    • A remake is requested for and there is a change of original shade;
    • A remake is requested and there is a material change;
    • A remake is requested 30 days from the invoice date;
    • A remake is requested for immediate/surgical partials or dentures;
    • A remake is requested because the appliance fits the model, but does not fit intraorally;
    • A remake is requested and the original materials or appliance are not returned;
    • The reason for the remake is not specified.
Law
  • These terms are governed by the laws in the State of NSW. The parties consent to the exclusive jurisdiction and venue of the courts in NSW for all matters and actions arising under this Agreement. If any proceeding is required to enforce any provision or to remedy and breach of this Agreement, the prevailing party shall be entitled to an award of reasonable and necessary expenses of litigation, including reasonable attorney’s fees and costs.
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